Shipping, Production Time, Tax & Customs, Cancellations, Refunds & Returns, Warranty Information

Each piece is made with care and attention to detail. Most items are made to order according to your specifications unless otherwise noted.

Typical production times are:

Jewelry & Accessories: 3–5 business days

Clothing: 7–10 business days

If you need an item by a specific date, please contact me before placing your order. Rush production and expedited shipping upgrades are available at checkout.

Custom orders may require additional production time, as I work closely with each customer to ensure the best design, fit, and craftsmanship. Please  contact me for more information.

Estimated delivery times via USPS:

Prices on this website do not include VAT, import taxes, or customs duties. Buyers are responsible for any fees assessed by their destination country.

I am not responsible for customs delays or additional import charges.

To ensure smooth international transactions and accurate tax collection, international customers are encouraged to shop via my Etsy Shop where VAT and import fees are automatically managed at checkout.

All packing slips will include accurate item descriptions, pricing, and payment details. I do not falsify information on customs forms.

Note for UK Customers:

Due to post-Brexit VAT regulations, Lisa M. Cantalupo/Sexy Skins Leather does not collect or remit UK VAT on orders under £135 GBP. To remain compliant, UK orders placed through this website must total at least $200 USD. Orders below this amount can be completed through my Etsy Shop, where VAT is automatically managed at checkout.

Because most pieces are handcrafted to your specifications, production begins soon after your order is received.

• Cancellation requests must be made within one hour of placing your order.
• A 30% restocking fee applies to all canceled orders.
• Orders processed through Afterpay cannot be canceled.

Discount codes must be applied at checkout. They cannot be applied retroactively once an order has been placed.

• Returned items must be received within 14 days of delivery and must be in new, unworn, and salable condition with original tags and interior packaging intact.
• Shipping charges are non-refundable, and the buyer is responsible for all return and exchange shipping costs.
• A 30% restocking fee applies to all approved returns, exchanges, and cancellations.

Non-Returnable Items

• Custom and Semi-Custom orders (including items made to your size, color, or bead preferences)
• Altered or Personalized items
• Intimate Apparel (to include booty shorts, bikini tops and bottoms)
• Sale items and items marked “Final Sale”
• Leather rings (due to sizing variations)
• Downloads and digital products

Leather is a natural material. Variations in color, texture, thickness, softness, markings, and grain are part of its beauty and do not constitute defects or grounds for return.

We reserve the right to refuse returns or exchanges that do not meet the above conditions or that show signs of wear, mishandling, damage, soil, contamination, or odor including perfume, cologne and items marred with hair and makeup products.

We reserve the right to refuse delivery of packages received without a return authorization.

Downloads, All Digital Products & Licensing

All sales are final. Due to the immediate, non-returnable nature of digital downloads and the proprietary technique revealed in this tutorial, we offer a strict no-refund policy.

All digital products sold on this website (including templates, patterns, and tutorials) are protected by copyright.

Each digital product is licensed according to the license selected at checkout. License terms are provided with each download and may vary by product.

Unless otherwise stated:

• Digital files may not be shared, resold, or redistributed

• Ownership of the digital file does not transfer

• Commercial use of finished physical goods is permitted only where explicitly licensed

If you have questions about licensing for a specific product, please contact us prior to purchase.

Intellectual Property & Original Designs

All designs, images, products, and original construction methods featured on this website are the intellectual property of Lisa Maria Cantalupo and are protected by copyright law.

Purchase of a product does not grant permission to copy, reproduce, reverse-engineer, modify, or create derivative works based on these designs or their construction.

Unauthorized use of designs, imagery, or construction methods for commercial or non-commercial purposes is prohibited without prior written consent.

Educational content shared via videos, tutorials, or demonstrations is intended for general learning purposes and does not grant rights to reproduce proprietary designs or construction methods.

Color Disclaimer

Every leather hide is unique. Colors may vary slightly from what appears on your screen due to monitor settings and natural hide variations. These differences are normal and not considered defects or grounds for return.

Proper Returns and Authorization

All returns, exchanges, and warranty repairs must be pre-approved before shipping the item back. Please contact me to discuss your situation and receive a return authorization number.
Items returned without authorization may be refused or subject to additional handling fees.

Warranty

At Lisa M. Cantalupo / Sexy Skins Leather, I take pride in the design, craftsmanship, and workmanship of every handmade piece. I stand behind the work I perform and the quality of my craftsmanship.

My warranty covers defects in workmanship for 30 days from the date of delivery. If stitching, braiding,  or another element of my workmanship fails due to a verified workmanship defect within this period, I will repair the affected area at no charge for labor or materials. If a repair is not reasonably possible, an appropriate alternative may be discussed.

What the Warranty Covers

My warranty covers verified defects in my workmanship for 30 days from the date of delivery, including:

• Hand or machine stitching that fails due to defective workmanship.
• Braiding or other constructed elements that come apart due to defective workmanship.
• Hardware or other components that fail because of improper installation or defective workmanship.

Warranty claims are subject to inspection and approval. If a covered defect is confirmed, I will repair the affected area at no charge for labor or materials. If a repair is not reasonably possible, an appropriate alternative may be discussed.

What the Warranty Does Not Cover

The warranty does not cover:

• Chipping, scratching, flaking, tarnishing, or deterioration of painted, plated, or coated hardware, including eyelets, buckles, and other metal components.
• Scraping, peeling, cracking, or wearing away of edge paint, surface color, dyes, finishes, or coatings resulting from friction, abrasion, repeated use, handling, or environmental exposure. These conditions are not covered unless determined to result from a defect in workmanship.
• Fading, discoloration, or changes in the appearance of leather dye or finish over time, including leather that I dye myself and leather purchased with an existing dye, color, or finish.
• Peeling, cracking, ripping, tearing, stretching, or other deterioration of leather or other materials, unless a covered workmanship defect is determined to be the cause.
• Normal wear and tear, including scuffs, scratches, fading, and surface deterioration resulting from ordinary use.
• Damage caused by misuse, mishandling, excessive force, moisture, heat, sunlight, chemicals, improper cleaning or storage, neglect, accidents, or alterations made by others.
• Damage or deterioration resulting from incorrect sizing or measurements supplied or selected by the buyer.

Leather and its finishes are subject to natural variation, aging, and changes through use. Color, dye, edge paint, and surface finishes may change or wear over time. Such changes are not automatically considered workmanship defects.

Submitting a Warranty Claim

Please contact me within 30 days of delivery to request warranty review and approval. Include your proof of purchase, a description of the issue, and clear photographs when possible.

The item must be returned for inspection when requested. All warranty claims are subject to my review and approval before the item is shipped or any repair is authorized.

The buyer is responsible for shipping costs to and from my studio, including shipping for approved warranty repairs.

After the 30-day warranty period, repairs may be available for a service fee covering labor and materials.

Repairs & Non-Warranty Service

Repairs, restoration, and adjustments that fall outside the warranty are subject to service charges for labor and materials. This includes damage, deterioration, ordinary wear and tear, and sizing adjustments resulting from inaccurate measurements provided or selected by the buyer.

For repair, restoration, or sizing inquiries, please visit my Artisan Repair & Restoration page and complete the Repair & Restoration Inquiry form. The form requests a description of the project, desired timeframe, and approximate budget so I can determine whether the work is a good fit for my services. Please review the page for service minimums, pricing guidelines, and the repair process. Pricing guidelines are provided for reference only; actual charges depend on the work required and materials used.

Please contact me before shipping or delivering an item to my studio. All repair requests must be reviewed and approved before an item is sent. Work will not begin until the scope of the repair and applicable charges have been discussed and authorized. If additional work or previously hidden damage is discovered, I will contact you for approval before proceeding.

The buyer is responsible for all shipping costs associated with non-warranty repairs and service.

Website Terms of Service

Terms & Conditions for use of this website can be viewed here.

For more information, please contact us.