Shipping, Production Time, Tax & Customs, Cancellations, Refunds & Returns, Warranty Information

Each piece is made with care and attention to detail. Most items are made to order according to your specifications unless otherwise noted.

Typical production times are:

Jewelry & Accessories: 3–5 business days

Clothing: 7–10 business days

If you need an item by a specific date, please contact me before placing your order. Rush production and expedited shipping upgrades are available at checkout.

Custom orders may require additional production time, as I work closely with each customer to ensure the best design, fit, and craftsmanship. Please  contact me for more information.

Estimated delivery times via USPS:

Prices on this website do not include VAT, import taxes, or customs duties. Buyers are responsible for any fees assessed by their destination country.

I am not responsible for customs delays or additional import charges.

To ensure smooth international transactions and accurate tax collection, international customers are encouraged to shop via my Etsy Shop where VAT and import fees are automatically managed at checkout.

All packing slips will include accurate item descriptions, pricing, and payment details. I do not falsify information on customs forms.

Note for UK Customers:

Due to post-Brexit VAT regulations, Lisa M. Cantalupo/Sexy Skins Leather does not collect or remit UK VAT on orders under £135 GBP. To remain compliant, UK orders placed through this website must total at least $200 USD. Orders below this amount can be completed through my Etsy Shop, where VAT is automatically managed at checkout.

Because most pieces are handcrafted to your specifications, production begins soon after your order is received.

• Cancellation requests must be made within one hour of placing your order.
• A 30% restocking fee applies to all canceled orders.
• Orders processed through Afterpay cannot be canceled.

Discount codes must be applied at checkout. They cannot be applied retroactively once an order has been placed.

• Returned items must be received within 14 days of delivery and must be in new, unworn, and salable condition with original tags and interior packaging intact.
• Shipping charges are non-refundable, and the buyer is responsible for all return and exchange shipping costs.
• A 30% restocking fee applies to all approved returns, exchanges, and cancellations.

Non-Returnable Items

• Custom and Semi-Custom orders (including items made to your size, color, or bead preferences)
• Altered or Personalized items
• Intimate Apparel (to include booty shorts, bikini tops and bottoms)
• Sale items and items marked “Final Sale”
• Leather rings (due to sizing variations)

If you are not completely satisfied with your purchase, please contact me within 7 days of receiving your order to request authorization for a return or exchange.

Prior to shipment, all pieces are thoroughly inspected, cleaned and conditioned before they are lovingly packaged and shipped.

Leather is a natural material. Variations in color, texture, thickness, softness, markings, and grain are part of its beauty and do not constitute defects or grounds for return.

We reserve the right to refuse returns or exchanges that do not meet the above conditions or that show signs of wear, mishandling, damage, soil, contamination, or odor including perfume, cologne and items marred with hair and makeup products. We reserve the right to refuse delivery of packages received without a return authorization.

Color Disclaimer

Every leather hide is unique. Colors may vary slightly from what appears on your screen due to monitor settings and natural hide variations. These differences are normal and not considered defects or grounds for return.

Proper Returns and Authorization

All returns, exchanges, and warranty repairs must be pre-approved before shipping the item back. Please contact me to discuss your situation and receive a return authorization number.
Items returned without authorization may be refused or subject to additional handling fees.

Warranty

At Lisa M. Cantalupo/Sexy Skins Leather, I proudly stand by the design, craftsmanship, and quality of every handmade piece.

If a product experiences a material or workmanship defect (such as a hardware failure or stitching issue) within 30 days of delivery, I will repair or replace it at no cost. Please contact me to review your warranty claim for approval.

• Proof of purchase is required for all warranty claims.
• The buyer is responsible for shipping both to and from my studio.
• Warranty service requires the item to be returned for inspection and repair.
• Warranty does not cover damage due to misuse, mishandling, wear and tear, neglect, improper storage, sizing errors, or the natural aging of leather.

After 30 days, repairs are available for a service fee to cover labor and materials.

Repairs

For non-warranty repairs or sizing issues resulting from inaccurate measurements provided or selected during checkout, are subject to a service charge to cover labor and materials, and will be invoiced and prepaid by the buyer before work commences. Please contact me for an estimate before shipping.

All repairs must be approved before returning the item, and all shipping costs are the responsibility of the buyer.

Website Terms of Service

Terms & Conditions for use of this website can be viewed here.

For more information, please contact us.